Cancellation Policies for Oceans Unlimited Costa Rica

If necessary, please report cancellations by telephone, email or fax. 

Unfortunately, there will be no refund of deposits on cancellations made less than 2 weeks before the confirmed arrival  time for any tour (deposit is 50% of total price). All cancellations made less than 48 hours before activity will be charged in full.  A no show or arriving too late to participate in activity will be charged in full. Please understand that most of our bookings are in advance and late cancellations are very difficult to fill. A credit card deposit is taken to reserve the activity and that will be charged for the full cost of your reserved activities if you cancel inside the 48 hour policy period.

Holiday Season Cancellations

During the holiday season, Dec 20th until January 15th and During the 2 weeks surrounding Easter, there will be no refund of deposits made less than 1 month before the tour date and cancellations made within 2 weeks will be charged in full.

Cano Reservations

Cano reservations will be taken using a credit card reservation form but will not be charged until 2/3 days before the trip. When they are charged it will be in full. Cancellations less than 48 hours prior to the trip will still be charged in full.

Cancellation Summary

  • Cancellations more than 2 weeks before date of your first activity
    – FULL REFUND
  • Cancellations 14 – 3 days before the date of your first activity
    – No refund of 50% Deposit (local)
  • Cancellations within 48 hours of first activity
    – Activity charged IN FULL
  • Group tours (6 PAX+) or private charters or none local trips
        
    (eg. out side of the Quepos / Manuel Antonio area)
      – Cancellations less than 7 days before your activity – Charged IN FULL

If we have to cancel a pre-paid tour due to weather or unsafe conditions, we will re-schedule your tour only if suitable to both parties or refund you in full.  If there are any questions in regard to these policies, please contact us.

We look forward to diving with you!

Oceans Unlimited Scuba Diving
PADI Five Star IDC Resort

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